Request a Return
We have a 7-day return policy (unless stated otherwise), which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
- Items must be in new and unworn condition.
- Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
- Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
To start a return, you can contact us at email@example.com.
If your return is accepted, we’ll send you instructions on how and where to send your package.
You can always contact us for any return question at firstname.lastname@example.org.
Returns for Balmuda
We accepts returns of unused Balmuda products with all items that were included in the original packaging, within 30 days of delivery. Please contact us for a return merchandise authorization and a prepaid shipping label.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as foods), personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.